Where do you ship?
We ship worldwide 😊
USA/CANADA: Orders are shipped from Peru.
EU/UK: Orders are shipped from Denmark.
OTHER COUNTRIES: Orders are shipping from Peru.
How much does shipping cost?
USA/CANADA: Free shipping for orders over US$ 100.
Flat rate under US$ 100: US$ 20.
All our products shipped to the US are granted duty-free entry (up to US$ 800)
EU/UK: Free shipping for orders over 100€.
Flat rate under 100€: 20€.
OTHER COUNTRIES: Free shipping for orders over US$ 200.
Flat rate under US$ 200: US$ 30.
Will I have to pay import tax or customs duties?
USA: All our products shipped to the US are granted duty-free entry (up to US$ 800)
EUROPEAN UNION COUNTRIES: Our prices include VAT + all import fees.
OTHER COUNTRIES: La casa de Freja is not responsible for import duties and taxes, which are incurred once a shipment reaches your destination country. These charges, if they are applied, are your responsibility as the customer.
La casa de Freja is not responsible for packages held for customs duties or brokerage fees owed. If you decide to reject a shipment, La casa de Freja will not grant a refund.
When can I expect to receive my order?
Orders are processed within 1 to 2 business days after receiving your order confirmation email.
Shipping time may take up to 5-7 business days.
Pre-order products may take up to 3 weeks to be ready for shipping.
How can I track my order?
All orders are insured and shipped with track & trace information.
What payment methods do you accept?
Our platform is supported by PayPal, which allows you to make payments using a variety of methods including: PayPal balance, a bank account, PayPal Credit, debit or credit cards, and rewards balance.
I have a question about my order. What should I do?
If you have any further questions, please don’t hesitate to contact us with your order number at firstname.lastname@example.org.