Returns and Refund Policy

Our MADE-TO-ORDER sales are final. WE DO NOT accept returns or exchanges. 

 

Returns

 

We have carefully curated some of our products and we love to bring the best to you. In case you are not happy with your item, you can choose to return it (vintage textiles or vintage pillows)

 

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

 

To start a return, you can contact us at shop@lacasadefreja.com. Your returned item must be in the same condition that you received it, unused, with tags, and in its original packaging. Please enclose a note with your name and order number so we can issue your refund.

 

Refunds 

We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

 

Exchanges 

The fastest way to ensure you get what you want, is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Please contact us at shop@lacasadefreja.com and we will help you immediately.

 

The cost of shipping the returned item is paid by the customer.

 

Damages and issues 

Please inspect your order upon reception and contact us if the item is defective, damaged or if you receive the wrong item, and email us with details at shop@lacasadefreja.com so we can begin processing an exchange.

 

Free US shipping over US$ 100 + Free global shipping over US$ 200